Privacy Policy

1. Information We Collect

We collect information you provide directly:

• Account Information: Name, email address, company name, billing address, payment information
• Usage Data: Email sending statistics, API usage, log data, IP addresses
• Email Metadata: Sender addresses, recipient addresses (hashed), subject lines, timestamps
• Technical Data: Browser type, device information, operating system

2. How We Use Your Information

• Provide, maintain, and improve our SMTP relay services
• Process transactions and send billing notifications
• Monitor for abuse, spam, and security threats
• Analyze usage patterns to optimize performance
• Comply with legal obligations
• Send service-related communications

3. Data Retention

We retain your account data for the duration of your account plus 90 days after termination. Email logs and metadata are retained for 30 days for delivery tracking and abuse prevention. Billing records are retained for 7 years as required by law.

4. Data Security

We implement industry-standard security measures including TLS encryption for all data in transit, AES-256 encryption for data at rest, regular security audits, and access controls. We do not store email content beyond the delivery queue.

5. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing
• Cloud Infrastructure: Data hosting and processing
• Analytics: Service performance monitoring

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt-out of marketing communications

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or sell your data to advertisers.

8. Contact Us

For privacy-related inquiries, contact us at: privacy@msg25.com