Anti-Spam Policy

1. Definition of Spam

Spam includes, but is not limited to:

• Unsolicited bulk email (UBE) sent without recipient consent
• Unsolicited commercial email (UCE) sent without prior relationship
• Email sent to purchased, rented, harvested, or scraped lists
• Email with deceptive subject lines or sender information
• Email without valid physical mailing address
• Email without functional unsubscribe mechanism

2. Consent Requirements

All email recipients must have given consent through:

• Explicit opt-in: Subscriber actively chose to receive emails
• Double opt-in: Confirmed subscription via confirmation email (recommended)
• Transactional relationship: Emails related to a purchase or account

Pre-checked boxes, assumed consent, and purchased lists do NOT constitute valid consent.

3. Prohibited Content

• Phishing attempts or credential harvesting
• Malware, ransomware, or malicious attachments
• Fraud, scams, or deceptive schemes
• Illegal products or services
• Adult content without proper age verification
• Gambling without proper licensing
• Cryptocurrency pump-and-dump schemes
• Get-rich-quick or pyramid schemes
• Counterfeit goods or services

4. List Hygiene Requirements

• Remove hard bounces immediately
• Process unsubscribe requests within 24 hours
• Remove inactive subscribers after 12 months
• Never email addresses that have complained
• Regularly clean lists against suppression lists

5. Monitoring & Enforcement

We actively monitor for:

• High bounce rates (threshold: 5%)
• Spam complaints (threshold: 0.1%)
• Spam trap hits
• Blacklist appearances
• Unusual sending patterns

6. Consequences of Violations

7. Reporting Spam

If you receive spam from a MSG25 customer, please report it to: abuse@msg25.com

Include the full email headers and we will investigate promptly.